Effective Date: April 24, 2025
Last Updated: April 24, 2025
Welcome to CallGenAI. By accessing our website https://www.callgenai.com or using any of our services, you (“User”, “Client”, or “Customer”) agree to be legally bound by these Terms and Conditions.
Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
1. Services Offered
CallGenAI provides AI-powered voice agent services, including:
- Automated lead follow-up calls
- AI call qualification
- Appointment booking
- Call summaries and transcripts
- CRM integrations
- Call performance analytics
All services are subject to change, modification, or discontinuation without prior notice.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Represent a business or operate as a legal entity
- Agree to comply with all local, state, and international laws
3. Payments
- All prices are in USD unless stated otherwise.
- Payments are collected in advance via secure third-party payment processors (Stripe, Razorpay, etc.).
- Pricing is subject to change at our sole discretion.
4. No Refund Policy
All payments made to CallGenAI are non-refundable.
Due to the nature of digital services and automation setup, we do not offer refunds under any circumstances once a payment is processed.
Please ensure you fully understand our offerings before purchasing. For questions, contact us at hello@callgenai.com.
5. Intellectual Property
All content, code, AI models, branding, and materials on our platform are the intellectual property of CallGenAI. Unauthorized reproduction or redistribution is prohibited and may result in legal action.
6. User Responsibilities
You agree not to:
- Use our services for illegal or unauthorized purposes
- Upload malicious files, scripts, or engage in harmful behavior
- Resell our services without explicit written permission
You are responsible for the data you upload, including lead phone numbers and CRM content, and agree to comply with all applicable data privacy laws.
7. Limitation of Liability
We are not liable for:
- Any loss of revenue, business interruption, or missed opportunities
- Errors or inaccuracies in lead data, voice calls, or AI responses
- Service interruptions caused by external vendors, internet issues, or force majeure
Our total liability will never exceed the amount you paid in the previous 30 days for services.
8. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the latest effective date.
Your continued use of our services after changes implies acceptance.
10. Contact Us
If you have any questions about these Terms, please reach out to us at: