Effective Date: Feb 24, 2025
Last Updated: April 24, 2025
Welcome to CallGenAI (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.callgenai.com, use our AI voice agent services, and interact with our tools and products.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
When you use our services, we may collect the following:
– Name
– Email address
– Phone number
– Business name
– Billing and payment information (only processed through secure, third-party payment gateways)
– User content such as call recordings, call summaries, and AI interactions if applicable
b. Usage Data
We may collect information about how you interact with our website and services, including:
– IP address
– Browser type
– Pages visited
– Device type
– Date and time of visit
2. How We Use Your Information
We use the information we collect to:
– Provide, operate, and maintain our AI agent services
– Process payments and send invoices
– Communicate with you about your account or service usage
– Improve our website and services
– Comply with legal obligations
– Send marketing or promotional emails (you may opt out at any time)
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
– Payment processors (e.g., Stripe, Razorpay, PayPal) for secure transactions
– Service providers (e.g., cloud storage, email marketing) to support our operations
– Legal authorities, if required to comply with a legal obligation
– With your explicit consent
4. Data Security
We use commercially acceptable methods and secure technologies to protect your personal information, including SSL encryption, access control, and regular security monitoring.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Payment Information
All payment processing is handled by secure, third-party payment gateways. We do not store or have access to your credit card or debit card details on our servers.
6. Your Rights
You have the right to:
– Access the personal data we hold about you
– Request correction or deletion of your data
– Withdraw your consent at any time
– Request data portability
To make any such requests, please contact us at hello@callgenai.com.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support marketing efforts. You may choose to disable cookies through your browser settings.
8. Retention of Data
We retain your personal information for as long as needed to provide you with our services and as required by law (e.g., for tax and accounting purposes).
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: hello@callgenai.com